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Bit Of A Yarn

The NZRB'S Brilliant Strategy


Chief Stipe

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I've just worked out what the NZRB'S strategy is!  It's so cunning you could pin a tail on it and call it a horse!

I was sitting in the local today which is one of the few TAB agencies left and thought I'd pretend to be an avid big punter.

Ooh that's a nice looking horse parading for 2 seconds at Avondale.  I'll open my TAB app and check out its form.  Little green hamster runs around and takes me to sports.  I click on racing and the hamster is back doing its run.  BTW always back the hamster as it always seems to win.

Now I click on the extended form and get taken out of the App to a website.

Bugger they've jumped the prelim I saw was pre recorded.

Mmmmm next race let's do a comparison.  I click on the ad on Racenet for Sportsbet and three clicks I get the information i want.  There was me thinking that the 4G bandwidth I was using was insufficient.

I'll try another provider next.

The NZRB master plan?  Simple - charge Racefields fees and clip every other providers ticket.  Mothball the $60m plus app and new backend system.  Claim depreciation.  Yahoo profit!

Brilliant.  I wish I'd thought of this before!  Would have saved a whole lot of angst and frustration.

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Oh and there is a notice on the agency wall detailing what you can't do in person that you can do online.

No Cash Out option with a multi.

Wait for it.............

You are restricted to 10 options in multis in person NOT 25 which you can do online.  Damn was there a multi option for Winx's last 25 starts?

Oh and on the notice a friendly reminder that multi option numbers on race meetings no longer correspond to the meeting number - they are random.

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Don't you pity the poor TAB store staff - in particular, the ones who really love (and often live and breathe) racing and punting?

How cringeworthy must it be to be telling people what they can't do in store (that they previously could) and that all of the marvellous new stuff (yes my tone is sarcastic) is only available online and your job is to direct the people to the online option and refer them to the HelpDesk for assistance should they require it. Demoralising for TAB branch people, but even more than that for Agents.

Frankly, if you cared about the racing game and you could find another job, why would you choose to stay under these circumstances?

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1 minute ago, Chimbu said:

Don't you pity the poor TAB store staff - in particular, the ones who really love (and often live and breathe) racing and punting?

How cringeworthy must it be to be telling people what they can't do in store (that they previously could) and that all of the marvellous new stuff (yes my tone is sarcastic) is only available online and your job is to direct the people to the online option and refer them to the HelpDesk for assistance should they require it. Demoralising for TAB branch people, but even more than that for Agents.

Frankly, if you cared about the racing game and you could find another job, why would you choose to stay under these circumstances?

Yeah but this pub agency is still one of the few that the staff diligently put up ALL the racing form for NZ meetings each day.  That is at a cost to the pub not the TAB.

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I am not in any way criticising (or even commenting on Pub TABs). Some offer a superb level of service, some don't and I commend your local pub for making a great effort.

However, these days I would never expect a PubTab to meet the same standards I would like to see in a TAB branch or Agency. Their return just isn't big enough to justify putting the TAB ahead of their other functions. The TAB Branch/Agency  operation is not an add-on feature to a main service, it is the revenue stream (along with the dreaded in-store pokies) so it should be providing a service that is on a par and offering the same features and service-level as the online operation does.

If this isn't possible due to system limitations e.g. Jetbet then close the shop fronts and operate solely online. Banks are rapidly heading down this track more and more so it is hardly ground-breaking stuff.

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4 minutes ago, Chimbu said:

I am not in any way criticising (or even commenting on Pub TABs). Some offer a superb level of service, some don't and I commend your local pub for making a great effort.

However, these days I would never expect a PubTab to meet the same standards I would like to see in a TAB branch or Agency. Their return just isn't big enough to justify putting the TAB ahead of their other functions. The TAB Branch/Agency  operation is not an add-on feature to a main service, it is the revenue stream (along with the dreaded in-store pokies) so it should be providing a service that is on a par and offering the same features and service-level as the online operation does.

If this isn't possible due to system limitations e.g. Jetbet then close the shop fronts and operate solely online. Banks are rapidly heading down this track more and more so it is hardly ground-breaking stuff.

Yes but if you are going to bite the bullet and go solely online make sure that what you provide after spending $60m works!

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8 minutes ago, Chief Stipe said:

Yes but if you are going to bite the bullet and go solely online make sure that what you provide after spending $60m works!

What is more obvious to you and I, than the nose on each of our faces, is not so to them. I face-palm daily over it.

'Woefully inept' springs to mind when describing the site and spending $38-$60mill (who knows the true figure and how much more is still to come) on something that has failed to provide a remotely adequate service could well be worthy of a government instigated independent inquiry (yes, another one ?)

 

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8 minutes ago, Chimbu said:

What is more obvious to you and I, than the nose on each of our faces, is not so to them. I face-palm daily over it.

'Woefully inept' springs to mind when describing the site and spending $38-$60mill (who knows the true figure and how much more is still to come) on something that has failed to provide a remotely adequate service could well be worthy of a government instigated independent inquiry (yes, another one ?)

 

INCIS springs to mind.  I didn't realise how woeful it was until I did the "Live test" today.  Then when I started comparing with the competitors I went sick in the stomach realising what $50m could have done for the industry better spent.

But what should have one expected when you appoint a career bureaucrat with no investment in Racing who was relying on a GM of wagering who had zero experience in that field.

 

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