NZRacing Posted October 31 Share Posted October 31 (edited) change the bonus time expiry time from 7 days to 24 hours but fail to advertise the fact. One friend lost $100 and the other $90. Needless to say they are not happy. They want GEO blocking yet treat punters with contempt. Horrible outfit. Edited October 31 by NZRacing 2 Quote Link to comment Share on other sites More sharing options...
curious Posted October 31 Share Posted October 31 Where did you see that? Quote Link to comment Share on other sites More sharing options...
NZRacing Posted October 31 Author Share Posted October 31 Quote Place a Fixed Odds Win bet on All Races at Trentham, and if your runner finishes 2nd, 3rd or 4th get up to $50 back as Bonus Cash. Bonus Cash expires 24 hours after issue. Click on the details relating to bonus back 2nd to 4th for Trentham. Quote Link to comment Share on other sites More sharing options...
NZRacing Posted October 31 Author Share Posted October 31 You think the clowns would update their terms and conditions to reflect the above change. Unbelievable. https://www.tab.co.nz/cdn/contentful/assets/784iDxFWYpGfRnPeLsCAm7/00d0f351647d08867066327dfd6eabea/PROMOTIONAL_TERMS_AND_CONDITIONS__2_August_2024_.pdf Quote Link to comment Share on other sites More sharing options...
Thomass Posted October 31 Share Posted October 31 39 minutes ago, NZRacing said: change the bonus time expiry time from 7 days to 24 hours but fail to advertise the fact. One friend lost $100 and the other $90. Needless to say they are not happy. They want GEO blocking yet treat punters with contempt. Horrible outfit. Exactly and well done picking it up. Being a monopoly they'll gradually whittle away punter's rights without informing them officially Cameron.Rodger@tab.co.nz Do it and lets us all know what his feeble excuse will be 1 Quote Link to comment Share on other sites More sharing options...
mikeynz Posted October 31 Share Posted October 31 Geo blocking takes away choice, I'm also curious as to are they wanting to get block casino sites too, that will pass a whole lot of people if they did that who more than likely don't give two hoots about horse racing. Quote Link to comment Share on other sites More sharing options...
mikeynz Posted October 31 Share Posted October 31 57 minutes ago, NZRacing said: Click on the details relating to bonus back 2nd to 4th for Trentham. Interestingly seems bonus back now only on first two races, didn't it use to be races 1 to 4 ? Quote Link to comment Share on other sites More sharing options...
Thomass Posted October 31 Share Posted October 31 Definitely 4 races on weekends and 2nd to 3rd other days Quote Link to comment Share on other sites More sharing options...
mikeynz Posted October 31 Share Posted October 31 7 minutes ago, Thomass said: Definitely 4 races on weekends and 2nd to 3rd other days Only got 2 at Flemington at this point. Quote Link to comment Share on other sites More sharing options...
Thomass Posted October 31 Share Posted October 31 Maybe tailored to individual accounts, Flem, Rosehill Trentham all 1st 4 here and Tauranga boosted all races Quote Link to comment Share on other sites More sharing options...
NZRacing Posted October 31 Author Share Posted October 31 (edited) Quote Definitely 4 races on weekends and 2nd to 3rd other days No not definitely 4 - my mate gets all races on one and sometimes 2 for Sat meetings. He has done okay on using bonus bet, hasn't made thousands but definitely is ahead for the last 12 months. He isn't happy with 24 hours as usually just bets on Wed and Saturday's. Definitely 4 races on weekends and 2nd to 3rd other days Edited October 31 by NZRacing 1 Quote Link to comment Share on other sites More sharing options...
NZRacing Posted October 31 Author Share Posted October 31 22 minutes ago, mikeynz said: Only got 2 at Flemington at this point. Only 2? everyone I know gets 4. They must hate you 1 2 Quote Link to comment Share on other sites More sharing options...
NZRacing Posted October 31 Author Share Posted October 31 (edited) Quote You may use any Bonus Cash credited to your Account on any racing or sporting event within 7 days from the time the Bonus Cash appears in your Account, unless a different expiration period is displayed in your Account. If unused, the Bonus Cash will expire after this time period. From Bonus Bet prom info updated 2nd Aust 24. Mates placed bets with 7 day expiry which was detailed in their accounts on conditions for all bonus cash credited last Sat. Unethical business practice to be stripping customer funds contrary to your trading conditions. Edited October 31 by NZRacing Quote Link to comment Share on other sites More sharing options...
mikeynz Posted October 31 Share Posted October 31 6 minutes ago, NZRacing said: From Bonus Bet prom info updated 2nd Aust 24. Mates placed bets with 7 day expiry which was detailed in their accounts on conditions for all bonus cash credited last Sat. Unethical business practice to be stripping customer funds contrary to your trading conditions. 24 hours now it seems, personally I think Entain would love me, they get more from me than I get from them 1 1 Quote Link to comment Share on other sites More sharing options...
NZRacing Posted October 31 Author Share Posted October 31 (edited) Dean Shannon said NZ punters would get the same deal as their Aussie owned sites - that's a Tui advert . Neds they own bonus cash expiry time 7 days. NSW TAB is 7 days expiry. We know who GEO block will suit. Edited October 31 by NZRacing 1 Quote Link to comment Share on other sites More sharing options...
curious Posted October 31 Share Posted October 31 22 minutes ago, NZRacing said: Only 2? everyone I know gets 4. They must hate you I have none for Trentham on one account. Quote Link to comment Share on other sites More sharing options...
NZRacing Posted November 1 Author Share Posted November 1 Quote I have none for Trentham on one account. You must be an expert at touching your toes Quote Link to comment Share on other sites More sharing options...
NZRacing Posted November 1 Author Share Posted November 1 Ha ha they just updated the promo info on bonus bets. Expiry time is deleted. Idiots https://www.tab.co.nz/cdn/contentful/assets/3vlu2lppX4g1tnrO8wMvSh/865c45f78567846f3caff6d64f01fda3/PROMOTIONAL_TERMS_AND_CONDITIONS__1_November_2024_.pdf Quote Link to comment Share on other sites More sharing options...
aquaman Posted November 2 Share Posted November 2 Struck two $50 bonus back bets yesterday, one race 2 at Flemington and the other race 2 Rosehill and still waiting for them to be credited to my account. Not the first time this has happened to me. Continuously on the phone to Etaine getting them sorted. The Flemington one finished 4th, Rosehill one 2nd. Looks like another half hr on the phone again today. Quote Link to comment Share on other sites More sharing options...
aquaman Posted November 2 Share Posted November 2 14 minutes ago, aquaman said: Struck two $50 bonus back bets yesterday, one race 2 at Flemington and the other race 2 Rosehill and still waiting for them to be credited to my account. Not the first time this has happened to me. Continuously on the phone to Etaine getting them sorted. The Flemington one finished 4th, Rosehill one 2nd. Looks like another half hr on the phone again today. Well, rung help desk, finally got my two $50 bonus bets credited. Have until midnight tomorrow to use them. They are getting a lot of whines about the 24hr crap which was covertly brought in. I suggested that their end game was going to be, 1hr to use the bonus bets, nothing will surprise with this lot, 1 Quote Link to comment Share on other sites More sharing options...
Trojan Posted November 2 Share Posted November 2 Bonus Bets and Bonus Cash are two different things. Each promotion has different T's and C's. Obviously with all the big racing on at the moment they have shortened how long you have you free bets for. Seems fair enough to me. I've never had a problem being credited any bonus bets or bonus cash. 1 Quote Link to comment Share on other sites More sharing options...
NZRacing Posted November 2 Author Share Posted November 2 Quote Bonus Bets and Bonus Cash are two different things. Each promotion has different T's and C's. I think most realise the difference between the two. The problem weas their T's and C's didn't reflect the changes that they made which is 💩business practice. Only two scenario's - 1 - your either clueless about thinking to change T's and C's or 2 -you don't give a#$%^ about your customers. Betting market is $1.90 on each option. I am betting on #2 Quote Link to comment Share on other sites More sharing options...
Trojan Posted November 2 Share Posted November 2 7 minutes ago, NZRacing said: I think most realise the difference between the two. The problem weas their T's and C's didn't reflect the changes that they made which is 💩business practice. Only two scenario's - 1 - your either clueless about thinking to change T's and C's or 2 -you don't give a#$%^ about your customers. Betting market is $1.90 on each option. I am betting on #2 Seems clear in every promo I've seen. Seems an odd approach though to have cash back and bonus bets as a key part of you betting strategy. How do you price that value in? Quote Link to comment Share on other sites More sharing options...
NZRacing Posted November 2 Author Share Posted November 2 Quote Seems clear in every promo I've seen. Why don't you start at the beginning of the post so you understand what the problem was. My mates put their bets on knowing at the time they would receive bonus cash back if they didn't finish top 4 - they were credited it with bonus cash and then a few not seven days as stipulated when they placed their bets the bonus cash was taken form their accounts. The only clear thing is they got ^%$^%ed over. Great customer service. Quote Seems an odd approach though to have cash back and bonus bets as a key part of you betting strategy. Point out exactly where that was mentioned? I don't think you fully understand the situation. Very bizarre comment to haver been made. Quote Link to comment Share on other sites More sharing options...
Newmarket Posted November 3 Share Posted November 3 Did see they changed to a day from 7. When you clicked on deal it did show when they expired, won’t worry me as I spend that day, or place for next days racing. Reason is…. so many times I forgot about them and they expired afta 7 days. Don’t think we can complain too much, we have far more promos that couple yrs ago. Sign up for Betcha, between them and TAB some good offers ahead. I see TAB has option on Melbourne cup day, take fixed odds bet on races 1,2 or 3 up to $50, then you get free bet on races 4,5 & 6. Not quite sure if it’s one bet on each race, 1,2 &3, or if it’s only one bet from the first 3 races? Got 2nd & 3rd back at first 6 races at Kaikoura 2moro, I still use Sportsbet as well Quote Link to comment Share on other sites More sharing options...
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