Hey John Allen

[hesi]

Get out of your fucking ivory tower and do something about your piss useless customer service or get one of your overpaid suits to

Put on an all up at the Helensville pub TAB machine, at least 3 hours before close of the first leg, got the number wrong on the first leg, immediately asked the barman to cancel but to no avail

For the record, wanted Jimmy Rocket but got Kakahu Stalker.....exactly, no chance

You are stealing money off people for the sake of pathetic rules

And yes I did ring the 0800 number and they would not cancel the bet

[mardigras]

Don't write your ticket off yet, the one you got has a 4kg claimer onboard. Gold.

And you could always lay the horse off on betfair  

Edited October 19, 2018 by mardigras

[barryb]

https://www.tab.co.nz/help/placing-your-bets/bet-cancellation.html

[Chief Stipe]

Hesi - did it take you more than two minutes to check your tickets?  Save you have to read Barryb's link.

[barryb]

1 minute ago, mardigras said:

Don't write your ticket off yet, the one you got has a 4kg claimer onboard. Gold.

& its last start was a hurdle, I recall reading that  is pure gold first run on flat after a hurdle.

Its bloody overs, get on.

[hesi]

25 minutes ago, barryb said:

& its last start was a hurdle, I recall reading that  is pure gold first run on flat after a hurdle.

Its bloody overs, get on.

Hope you are right Barry.....you often are

[hesi]

33 minutes ago, Chief Stipe said:

Hesi - did it take you more than two minutes to check your tickets?  Save you have to read Barryb's link.

They said it needs to be cancelled within 1 minute.

The whole point is, people make mistakes from time to time, and they must have the right to cancel a bet within a reasonable period of time.

In the case of a pub self help machine, where the user may not be familiar with how to cancel and therefore has to get help, 1 minute, or even 2 minutes, 3 hours out from race start, is not achievable.  Even in a proper TAB, it would take longer than that to ask an operator to cancel a bet.

Edited October 19, 2018 by hesi

[Flagship uberalles]

1 hour ago, hesi said:

Get out of your fucking ivory tower and do something about your piss useless customer service or get one of your overpaid suits to

Put on an all up at the Helensville pub TAB machine, at least 3 hours before close of the first leg, got the number wrong on the first leg, immediately asked the barman to cancel but to no avail

For the record, wanted Jimmy Rocket but got Kakahu Stalker.....exactly, no chance

You are stealing money off people for the sake of pathetic rules

And yes I did ring the 0800 number and they would not cancel the bet

Thats what happens when they get so greedy and just put self service machines in pubs,  you can put money on but can't change your ticket or take money out....I had the same trouble in Paihia a few weeks ago, a pub self service machine and a rsa self-service machine, no where to withdraw funds from my tab account unless I drive ,28 kilometres to Keri Keri, they are slowly but surely isolating punters, God knows what the elderly punters who are not computer savvy do....but I guess the tab don't give a rats about them!!

[hesi]

The only saving grace, is that, if Peters gets his way, and he is in charge, the whole lot of them will be on the scrap heap

[Chief Stipe]

8 minutes ago, Flagship uberalles said:

Thats what happens when they get so greedy and just put self service machines in pubs,  you can put money on but can't change your ticket or take money out....I had the same trouble in Paihia a few weeks ago, a pub self service machine and a rsa self-service machine, no where to withdraw funds from my tab account unless I drive ,28 kilometres to Keri Keri, they are slowly but surely isolating punters, God knows what the elderly punters who are not computer savvy do....but I guess the tab don't give a rats about them!!

Yeah I hear ya.  Once again we reinvent something new when there are other solutions already in place throughout the world.  For example in OZ they have these self-service machines sitting on the bar.  Usually multiple units not much bigger than a shoe box (child's size).  You fill out your ticket (which are simpler than ours - only takes about 10 mins first time to work them out) and scan the machine.  A beep goes off on the machine and I presume a light comes on and the bar maid comes past and processes your money.  

If you want to cash up the bar obliges.  It seemed to me a very efficient process - minimal technology AND customer service.

Mind you with OZZIE bar staff multi tasking, gambling and pouring beer is built into their DNA!

[Tonkatime!]

10 hours ago, hesi said:

Get out of your fucking ivory tower and do something about your piss useless customer service or get one of your overpaid suits to

Put on an all up at the Helensville pub TAB machine, at least 3 hours before close of the first leg, got the number wrong on the first leg, immediately asked the barman to cancel but to no avail

For the record, wanted Jimmy Rocket but got Kakahu Stalker.....exactly, no chance

You are stealing money off people for the sake of pathetic rules

And yes I did ring the 0800 number and they would not cancel the bet

Don’t panic Hesi they are only 15 years away from a cash out option. 

[Prankster]

11 hours ago, Tonkatime! said:

Don’t panic Hesi they are only 15 years away from a cash out option. 

I think you will find a cash out option will be in place much sooner than that.

[Turny]

That's why Messara wants the circus outsourced - they haven't fken clue - get an Ozzie account - these uesless suits have no interest or skin in the game - pathetic

[Poisoned Dwarf]

Don't bag John Allen like that, he rode Verry Elleegant brilliantly

[Guest CrossCodes]

I went into my local yesterday to withdraw some money (a rarity!) and was told I couldn't as the operators were only trainees! The last time I tried to withdraw from the same place I was told the same excuse, and that was months ago!

They like to take your money easily enough but when it comes to paying out they don't half make it a fucking mission.....I'm over it!