Nowornever Posted yesterday at 07:33 AM Share Posted yesterday at 07:33 AM Has anybody had issues with the new terminals appearing at TABs around the country. I happened to be in there when an old lady was getting some money out of her account and my god what a performance. With these new machines you have to put your account number and pin into a touch screen on the terminal. This old lady was not very tall and with the flat touch panel and from where she was looking it was impossible. It took her at least half a dozen attempts to get the correct numbers into the machine. The people in the line behind her were getting pissed off to the point a couple of them gave up and walked out. Whoever ordered these terminals did not do their due diligence on how people use them and the issues that might arise. Later when talking to the TAB guy behind the machine he said it was a common occurrence and not many people got their details right the first time when inputting their account numbers. 1 1 Quote Link to comment Share on other sites More sharing options...
the galah Posted yesterday at 08:47 AM Share Posted yesterday at 08:47 AM (edited) 1 hour ago, Nowornever said: Has anybody had issues with the new terminals appearing at TABs around the country. I happened to be in there when an old lady was getting some money out of her account and my god what a performance. With these new machines you have to put your account number and pin into a touch screen on the terminal. This old lady was not very tall and with the flat touch panel and from where she was looking it was impossible. It took her at least half a dozen attempts to get the correct numbers into the machine. The people in the line behind her were getting pissed off to the point a couple of them gave up and walked out. Whoever ordered these terminals did not do their due diligence on how people use them and the issues that might arise. Later when talking to the TAB guy behind the machine he said it was a common occurrence and not many people got their details right the first time when inputting their account numbers. everything about the experience of using a tab outlet these days,leaves you reminiscing about better times when customers were valued,instead of the current day experience where you feel you are an unwanted interuption to someones day or you are someone to be tracked or your investments are taken for granted and that they would much rather re direct you to on line services. Its like the gambling providers have often enabled the product to be eaten from the core . They focus on saving $,ignoring the long term consequences of their decisions. Better to cut services than provide better services that would maintain punter participation. so many dumb, short sighted decisions. It would take all night to list them. But examples are reducing pubs % of the turnovers,shutting down terminals in working mens clubs because the turnovers fall just below supposed acceptable levels,outlets not putting up the fields or even having a tv with the nz meeting on a screen,emplyees at these pub tabs that have no idea how to navigate the machines if your unsure of something,etc,etc,etc Cost cutting to increase short term returns but at the expense of long term returns. i've always maintained,and i'm sure i'm right when i say,once people change their habits and once they change how they spend their leisure dollar,whether it be betting onhorse racing or going to the pub or whatever,once you lose them ,they just find something else to do and are lost for good. Edited yesterday at 08:51 AM by the galah 1 Quote Link to comment Share on other sites More sharing options...
Brodie Posted yesterday at 09:24 AM Share Posted yesterday at 09:24 AM (edited) 37 minutes ago, the galah said: everything about the experience of using a tab outlet these days,leaves you reminiscing about better times when customers were valued,instead of the current day experience where you feel you are an unwanted interuption to someones day or you are someone to be tracked or your investments are taken for granted and that they would much rather re direct you to on line services. Its like the gambling providers have often enabled the product to be eaten from the core . They focus on saving $,ignoring the long term consequences of their decisions. Better to cut services than provide better services that would maintain punter participation. so many dumb, short sighted decisions. It would take all night to list them. But examples are reducing pubs % of the turnovers,shutting down terminals in working mens clubs because the turnovers fall just below supposed acceptable levels,outlets not putting up the fields or even having a tv with the nz meeting on a screen,emplyees at these pub tabs that have no idea how to navigate the machines if your unsure of something,etc,etc,etc Cost cutting to increase short term returns but at the expense of long term returns. i've always maintained,and i'm sure i'm right when i say,once people change their habits and once they change how they spend their leisure dollar,whether it be betting onhorse racing or going to the pub or whatever,once you lose them ,they just find something else to do and are lost for good. The thing is that BOAY is a great public forum that allows anyone at all to express an opinion. I recognise that the ones that do post, do care about the future of harness racing in NZ. We make comments about what is right and what is not right as well as what should be done, all for the betterment of the harness industry so that it can continue to exist! What is very surprising and may be telling us something, is that there is no one that we know of from HRNZ, TAB/ Entain that comes on BOAY and defends their actions as to why they are doing this and that? Surely this would be a great outlet to get it out there about why they are doing things and why they have changed thing, how great they are going? I challenge them to come on and discuss things, however I doubt they will because they know that what we are saying is fact, and they agree with us, but are scared to rock the boat! Lets see if any will participate, would make for a good for discussion. Edited yesterday at 09:26 AM by Brodie 1 Quote Link to comment Share on other sites More sharing options...
Newmarket Posted yesterday at 11:29 PM Share Posted yesterday at 11:29 PM Just do everything with TAB app….its 2025 Quote Link to comment Share on other sites More sharing options...
Brodie Posted 20 hours ago Share Posted 20 hours ago 3 hours ago, Newmarket said: Just do everything with TAB app….its 2025 Depends who you are Newmarket. They have more control of punters on their App! Quote Link to comment Share on other sites More sharing options...
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