the galah Posted April 13, 2023 Share Posted April 13, 2023 (edited) Went to the tab today. First time in a while. It was one of those pub tab's in a large city that has a separate part for the tab. Last time i was there a year ago the service was good. Once again the lady who served me today seemed friendly once she realised i was waiting to be served. What struck me was they never had any fields up. I thought ,oh well,i will just get the meeting/race/horse numbers from the tv with the nz races on. Nope. No such luck there, as the tv's only were set to show the next race to go and the tvs besides the ones showing that, showed the race that followed the next race to go.Looked like fields for aussie dogs on all the tv 's. So i wandered around the tab and found one set of the fields for winton and addington sitting on the counter next to the tab terminal. Each meeting with race one on top,with the rest stapled underneath.. Luckily i was the only one in the tab,as i looked around and that was all they had. Not sure what happens if more than 1 person wanted to have a bet. I guess you just peer over someones shoulder and hope they are looking at the page with the race your interested in. Made me think though. Its getting harder to find somewhere that seems interested in encouraging punters to put a bet on at a tab. Just the opposite seems to be the case. Addington on tonight only about 5-10 minutes almost straight down the road from the tab,not that they seemed to know or care. Edited April 13, 2023 by the galah 1 Quote Link to comment Share on other sites More sharing options...
mikeynz Posted April 13, 2023 Share Posted April 13, 2023 I hear that one of the local pubs around here have pulled the self serve machines and I don't think they screen the races either, changing times, we all have the info on our mobiles, everyone's different in how they bet or get info or bet but it's probably no longer worth the hassle 4 many pubs to be bothered with. Quote Link to comment Share on other sites More sharing options...
the galah Posted April 13, 2023 Author Share Posted April 13, 2023 (edited) 47 minutes ago, mikeynz said: I hear that one of the local pubs around here have pulled the self serve machines and I don't think they screen the races either, changing times, we all have the info on our mobiles, everyone's different in how they bet or get info or bet but it's probably no longer worth the hassle 4 many pubs to be bothered with. sounds like you think its inevitable that service,patronage and turnover drop off in these type of tabs and thats just the world we live in so everyone just has to accept it. Well i try to have a more optimistic approach.. Tab's who cant even be bothered putting up the fields for nz race meetings,or having at least one tv that focuses on the nz races are just lazy and useless. How long would it take to do that . Maybe 5 minutes? I do accept that the tab's oversight of the quality of the service in some tab's is next to non existant. It has to be. Every time i go to a tab i think why did i waste my time when the service or staff knowledge of the product or information provided is so poor. After my previous 2 trips to a tab prior to today,i had rung up the 0800 helpline and given feedback about what poor service i had received. I didn't bother today as i've realised it never makes any difference. Actually ,having given it some thought,your probably right,may as well see the writing on the wall and accpet the tab want to close them all down and are happy to see customer be so poor.I'll find another hobby. Edited April 13, 2023 by the galah 1 Quote Link to comment Share on other sites More sharing options...
Blackie Posted April 13, 2023 Share Posted April 13, 2023 What are they on the pub tab nowadays? 1% of turnover or worse possibly? Doesn’t add up, more $ in booze. 1 Quote Link to comment Share on other sites More sharing options...
Brodie Posted April 13, 2023 Share Posted April 13, 2023 Yes most of the PUB TAb’s do not give a rats nowadays, they just hole that punters jse the self service terminals. There are very few punters using them now as the interest from many is dropping off! The TAB hierarchy has made several stupid policies that is limiting turnover and profit and that is the major reason that they are looking to outsource to Entain!!!!! Punters are using Betting Vouchers nowadays rather than cash and none of the outlets ever hold enough cash to pay you out!!!!! ! And no, I dont want it credited to an account!!!! 1 Quote Link to comment Share on other sites More sharing options...
the galah Posted April 13, 2023 Author Share Posted April 13, 2023 (edited) 1 hour ago, Blackie said: What are they on the pub tab nowadays? 1% of turnover or worse possibly? Doesn’t add up, more $ in booze. That about sums it up. in recent years the betting agencies/pubs have seen the % they receive from turnover reduced.Its been going on for the last 2 decades. This has been a result of the tab head office decision makers thinking to increase their income from wagering,they simply pay less commission to the sellers of their product. Problem was, as a result of the cuts in income that the agencies received,those who ran the agencies/ pubs, felt undervalued and the returns they received not enough to make it worthwhile to invest in customer service or in promoting the tab side of the business. Then when the TAB head office realised they had created such disharmony and discontent,they had a brain storm. They decided the best strategy to deal with all the customers who used the agencies and pubs,who were unhappy in the decline in service they were receiving and were threatening to no longer invest in their product. ....well the best strategy was to pay lip service to their complaints all the while pushing them in the direction of purchasing their product online. The problem that the TAB didn't forsee was that when customers were telling them they would no longer be customers,well many actually meant it. So the TAB's problem solvers decided they had to have a different approach and they came up with...forget those customers,racing is only a part of our business,lets invest in promoting and expanding the other sources of income. I.e. the likes of sports betting. Now anyone who has given this some thought and who has watched the decline in the customer service provided at the agencies,well they have come to the realisation that many of the recent(last 2 decades) head honcho's/decision makers at the tab really have been a bunch of morons and that income the racing industry receives from them has been very negatively impacted. And that the damage done by the morons is permanent,. Edited April 13, 2023 by the galah 2 Quote Link to comment Share on other sites More sharing options...
Tonkatime! Posted April 13, 2023 Share Posted April 13, 2023 Yip a lot of pub tabs don’t put any form up and I also know of a couple that charge for form guides outside of the major meetings that they put up. The main reason given is cost of printing in relation to the commission they make from the TAB. 1 Quote Link to comment Share on other sites More sharing options...
Rangatira Posted April 13, 2023 Share Posted April 13, 2023 11 hours ago, Brodie said: And no, I dont want it credited to an account!!!! Is Mrs Brodster the CFO of Brodster Inc ? 1 Quote Link to comment Share on other sites More sharing options...
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