Mark D

Whipping the crap out of his horse from about the 1000

The times on the "next to go" bit are all 5 minutes late - all right if you are following on TV but if you're relying on the website ...

Yip poor last night and I'm off to work today so I've put my bets on - some troubling signs - I'd say once it gets busy there'll be issues. Any sign of the update that John Allen said they would do?

Are the deposits (non credit/debit card) from bank a/c's any quicker? Slow as a wet Sunday in Ekatahuna last time I tried.

And plus not showing your remaining balance after you place a bet - having to scroll all the way up the page. On the positive side the blance automatically updates on the page once payment is cleared. Handy particularly as you can't find the result

Some of the colours used on the website (and size) are bad. eg Account balance blue on a black background - very hard to make out at times.

Just thought I missed it - haven't bet much the last 2 days

Doesn't matter IMO. After more than 3 years in the job he has to take ownership. Got rid of a lot of the previous administration when he came in and obviously made a decision to keep Saville. Don't expect him to publicly criticise staff but by the same token I don't expect him to praise them publicly on less than average results - which he has done.

No the buck stops with him - they're his guys.

Not his job - but someone on his staff should have

John Allen‏ @NZRBJohnAllen 40s41 seconds ago Good idea Mark. We have been talking directly with punters and resolving issues but accept there is a wider audience. We are putting a lot of stuff up on the micro site but will talk with the team about getting more on social media. 0 replies 0 retweets 0 likes

I asked John Mark Daly‏ @marksparkdaly now @NZRBJohnAllen how about it John? "many posts on here regarding problems with the new system and I'm sure they read what's being said, why doesn't someone from their P.R department come on and tell us why they aren't updating account holders with the problems be planeng. 0 replies 0 retweets 0 likes

A lot of organisations, when instituting a major change like this, will send out a daily update (until things settle down) setting out what there are issues, how and how long till it gets resolved etc e.g results being slow coming through. It's something they would have posted in "news" on the old website. Can't find an equivalent on the new one though. Would certainly save a lot of calls to the helpdesk - but then again that would be smart!

Listening to the radio today (on and off) the announcers having huge problems getting results - teething problems I'm sure

No problem for years but funny you should say that as I got shut out today as I couldn't remember my answers to security questions i must have given 10-15 years ago. But its the same with all these websites I find - when they make changes to something that you have been doing automatically for years (usually multiple times (50-60 on a busy day)a day) it takes a bit of getting used to.

Got to know your customer Barry - we're clearly not as smart as you

And no breeding shown - have to go a long way down and click on the runner

My thoughts exactly

PS it seems that 7pm is a lot earlier these days - I see at 5.40pm that liver racing has concluded - augurs well!

Think it wil be Otaki tomorrow that will likely be the most effected. Still galloping clubs don't make any money from turnover these days so it won't be so bad for them. But the "shame" is that these guys think the new system will make a huge difference. It won't even if it works.

Wll that maybe so but there is an awful business decision in there somewhere

Can someone please tell me why we are taking Korean racing? I'm sure there's heaps of NZ horses there but when you can't find the breeding - I'm heard the awful Cameron Shaw try to explain how to get it via some site but please!

Don't watch Trackside these days due to work commitments but I see they're allowing little lead in/aftermath to local races to "fit in" their US racing. And they wonder why their profit/turnover are stagnating if not falling.

https://www.stuff.co.nz/dominion-post/news/109369564/obituary-wellingtons-rumpole-loved-a-good-stoush-in-court

A shit track also. What happened to the top bend - last I heard they were going to trial on it 1st (maybe they're learning) and then run on it in December. Trials not go well?