I stand to be corrected, but....Entain isn't the 'customer' as I understand things, the punter is, you, me, BGP, anyone who has a bet.
So, while Entain throws money around, it is NZTR which has to deal with their crap tracks, silly programming, poor riding, and if they don't, Entains 50% take after 4 and a half years will have us in the poo again.
We don't have to know how to make their business more profitable, we have to make ours less of a joke.