A real matter of concern for me.
As an older person, I can remember the times when many kids had some - if not lots - of experience on Granddad's farm, or Uncle Jack's ponies...feeding orphan lambs with a bottle was a highlight for me as a young child, same as for many of my schoolmates..but now we are in a predominantly city culture.
Most people now are city -bred, many, even those who do have show or sport horses, have absolutely no idea how to manage and/or look after them properly, and bloody hell, all the bling - expensive gear, makeup [ ffs] for show classes..tearing around bareback on scruffy ponies is something they have never done and would never deign to do.
I feel for both Steve and the poor lass...but she would never have got on a horse of mine.
Good level eventing skills would be the least I would expect.