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Bit Of A Yarn

30 HOURS TO THE BIGGEST COCK UP BY TAB


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7 minutes ago, Turny said:

Under the winners name Hedley

Imagine being the poor TAB help desk getting some of these types of queries, we are talking people who have punted for decades & they can't spend 2 mins trying to figure it out for themselves where it would logically be.

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58 minutes ago, barryb said:

Imagine being the poor TAB help desk getting some of these types of queries, we are talking people who have punted for decades & they can't spend 2 mins trying to figure it out for themselves where it would logically be.

Dont be an arse. Some people have only ever bet with nz tab, some may have never used app, some may only use phone betting, some use an outlet. Not everyone has accounts everywhere, So give them a break. 

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5 minutes ago, Newmarket said:

Dont be an arse. Some people have only ever bet with nz tab, some may have never used app, some may only use phone betting, some use an outlet. Not everyone has accounts everywhere, So give them a break. 

Mate the problem is, these same people you refer too are shiting on a website that granted has a few teething issues, but in the main is working perfectly fine. The issue isn't with the product in many cases its user related. The slowness and the issues around getting locked out is the main concern, the rest is fixable at a later date.

You keep referring to BetEasy, yet routinely you are trying to put bets on with NZTAB and having difficulty often, why don't you just stick with BetEasy if so good, would save you heaps of stress.

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41 minutes ago, barryb said:

Mate the problem is, these same people you refer too are shiting on a website that granted has a few teething issues, but in the main is working perfectly fine. The issue isn't with the product in many cases its user related. The slowness and the issues around getting locked out is the main concern, the rest is fixable at a later date.

You keep referring to BetEasy, yet routinely you are trying to put bets on with NZTAB and having difficulty often, why don't you just stick with BetEasy if so good, would save you heaps of stress.

I have told you, on busy Aus days, mainly over holidays or saturdays,  sometimes beteasy dont take nz harness, or not all meetings. So thats why. Also odd time i take quads on nz racing, pools hopeless beteasy. But yes, aus gallops, aus harness and sports, i use betfair and beteasy. 

Your funny thou, early on in this thread you were saying how good new tab app is??? 

If anyone uses beteasy app, let me know which one is best, nz tab or beteasy? Ta

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48 minutes ago, barryb said:

Mate the problem is, these same people you refer too are shiting on a website that granted has a few teething issues, but in the main is working perfectly fine. The issue isn't with the product in many cases its user related. The slowness and the issues around getting locked out is the main concern, the rest is fixable at a later date.

You keep referring to BetEasy, yet routinely you are trying to put bets on with NZTAB and having difficulty often, why don't you just stick with BetEasy if so good, would save you heaps of stress.

A website that crashed completely yesterday under a normal Saturday load.  One that got the date wrong for the Ellerslie meeting.  One that has a zillion hamsters running around.

One that has a completely different user interface to the previous site and is less intuitive.

I wondered where the race time was for quite some time.  Didn't see the grey  micro font jump out at me.

Oh and the uncompetitive books and take out rates are still in operation.

Plus I still haven't received my password reset email.

 

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Chief I opened overseas accounts 20 yrs ago because of the issues above, none of that is new problems.

The best 2 accounts for people to open if new to it are BET365 & Sportsbet, best odds and products going around. BET365 will restict you very quickly but until they do you will get great odds.

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What really annoys me is that the NZ TAB has shat continually on its customers over the last 5 or so years.  Free to air viewing, form gone from newspapers, so on and so on.

Now we have a system that is dominated by sports betting yet 60% of the core revenue is from Racing.

I want to turn all the sports betting off because it doesn't interest me.  Where is the button for that and the one that remembers by preferences?

 

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Well at the risk of incurring the derision of the normal suspects...

I have used the “new and improved” site for both days of this weekend and figured out how to do most things. So not shooting from the hip. The point is when you can do what you wanted with the “old” site, but far quicker, then it is not an improvement. End of story.

I prefer trifecta betting and quite a few are of the Running Banker type. Now I have to press the Trifecta option on the top menu to totally change the form and then “standard” option as it defaults to “boxed” and then “roving banker”. Then hope the options of per horse ( and as 3 lines per horse means you have to scroll up and down the form, unlike the old app) actually register ( sometimes they just didn’t). Then you have to go to the top menu banner and select the Betslip to open that. Finally enter the amount and finally the Place Bets ( on bottom - half cut off on an iPad). Whew made it. Damn the race has already started :)

As for Treble or Quaddies, a mission in endurance more than the above. Everything was on one page on the “old” site. Not anymore.

Can I see my live bets summary on one page?  no, you have to click each “ pending” option line by line. I could go on but this is long enough. So after using it this weekend, would I go back to the “old” site if given the choice? You betcha!  In a heartbeat. I guess that makes me an old reactionary, and a hater of change? Well no, I just want to spend more time watching the races and less time navigating form after form, option after option. I am all concentrated out. Time for a rest next weekend.

 

 

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Guest CrossCodes

Don’t worry about Barry, he is the proverbial ‘grumpy old man’, sounds like he works for the TAB all the excuses he is making for them.

The overwhelming majority do not find this new site user-friendly and any better than the last one, and for $50 million you would expect at least that and much much more.

 

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You guys could just become like me, no TAB account(it was lethal with one), so no hassles other than having to navigate around the new site which is slow and cumbersome.

One problem, they have closed so many branches, that it is quite hard to find a TAB these days.

Oh well, save a bit of money.

Perhaps I am going to have to bite the bullet and open an offshore account

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6 minutes ago, CrossCodes said:

Don’t worry about Barry, he is the proverbial ‘grumpy old man’, sounds like he works for the TAB all the excuses he is making for them.

The overwhelming majority do not find this new site user-friendly and any better than the last one, and for $50 million you would expect at least that and much much more.

 

and don't forget the RB have this enormous backing, called overheads, if I recall, they were heading for 218 million this year.  I wonder what percentage of those are customer service and IT development.

I know they used to have a very large Culture department:)

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14 minutes ago, Still Hoping said:

Well at the risk of incurring the derision of the normal suspects...

I have used the “new and improved” site for both days of this weekend and figured out how to do most things. So not shooting from the hip. The point is when you can do what you wanted with the “old” site, but far quicker, then it is not an improvement. End of story.

I prefer trifecta betting and quite a few are of the Running Banker type. Now I have to press the Trifecta option on the top menu to totally change the form and then “standard” option as it defaults to “boxed” and then “roving banker”. Then hope the options of per horse ( and as 3 lines per horse means you have to scroll up and down the form, unlike the old app) actually register ( sometimes they just didn’t). Then you have to go to the top menu banner and select the Betslip to open that. Finally enter the amount and finally the Place Bets ( on bottom - half cut off on an iPad). Whew made it. Damn the race has already started :)

As for Treble or Quaddies, a mission in endurance more than the above. Everything was on one page on the “old” site. Not anymore.

Can I see my live bets summary on one page?  no, you have to click each “ pending” option line by line. I could go on but this is long enough. So after using it this weekend, would I go back to the “old” site if given the choice? You betcha!  In a heartbeat. I guess that makes me an old reactionary, and a hater of change? Well no, I just want to spend more time watching the races and less time navigating form after form, option after option. I am all concentrated out. Time for a rest next weekend.

 

 

Sums it up perfectly

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The ultimate chinese wall , move a bit of shite around , brighten it all up with some color , add a couple of new options and bada boom the fools won't know what hit them . Seriously some body please tell me this hasn't really cost north of 40 million . Whoever has copped the cash for this has walked outa the building looking continuously over their shoulder thinking some one's got tap me on the shoulder soon and say " sorry , mistake writing out the check , can we have that one back ?" . No prob though all NZRB KPI's ticked with this new site . 

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18 minutes ago, CrossCodes said:

Don’t worry about Barry, he is the proverbial ‘grumpy old man’, sounds like he works for the TAB all the excuses he is making for them.

The overwhelming majority do not find this new site user-friendly and any better than the last one, and for $50 million you would expect at least that and much much more.

 

Not making any excuses for them at all & I am not old, so wrong on both accounts.

Go back over the posts in this thread and you will see all the moaning old grumpy men, those very same people bagged the shit out of the old site which they have quickly forgotten was a dog and a piece of shit, as bad if not worse than the new one. Constantly failed and farked up with regularity, just that they knew there way around the site.

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