I started with Beteasy 2 months ago. Went through all the verification hassles as you do only to find Sportsbet have taken over. Had to repeat verification process again for Sportsbet, but did find it wasn't too hard. Just photographed my passport and sent it as an email. Had no trouble ringing them on their free number of which I used several times. They sent me many emails letting me no about the takeover including the link to the Sportsbet app, had no trouble downloading it onto my android phone. I'm a shocker when it comes to technology, and can barely use my smartphone, but did manage without any outside help. So far I have not withdrawn because my only reason opening the account was to bet on the US election. Could not get a bet on it here with the NZ TAB. Have looked at the odds they offer on racing and find they are far superior across all codes especially the gallops compared to the NZ TAB. If my bet on the US election comes off, I will have a substantial amount of money to withdraw, so that will be interesting. Have found Sportsbets webpage easy to navigate as I did with Beteasy. My opinion, far more informative than the NZ one.
And I am not an employee, but rather a disgruntled punter sick of the short odds on offer here.