Mmmmm, nothing surprising here if my experience with the TAB help desk 0800102106 last week is anything to go by.
Had the misfortune last week to have a scheduled power cut 2 days running, so had no computer to be able to have a bet, so rang the help desk in the morning to get the Jetbet code for the meeting I was interested in having bets at. As I live in a rural area it just wasn't practical to travel the 50kms to my closest TAB agency to manually place bets. So after explaining my situation I asked for the Jetbet No for the Addington dogs. Answer to keep it short, no we are not allowed to give out that information. I explained my position again and asked if you the TAB cannot give me such simple basic information as the Jetcode for the meeting that I was wanting to bet on, then please advise me where I could get it. The advise was to ring a TAB Agency and ask them. Now I'm sure TAB Agency's have better things to do than answer phone calls wanting to know Jetbet codes. The TAB in their wisdom have stopped giving the meeting when placing bets via touch phone which I was reduced to using on this occasion, which meant without the meeting No it was impossible to know where you were betting. After 10 minutes of arguing the operator finally caved in and gave it to me on the understanding this was only going to happen once. F#cken amazing, no wonder they are going broke.