I think a lot of it comes back to those at the top having utterly no idea what your average punter wants to know.
I have watched a couple of those football podcasts the tab have been doing, good on them for doing them but they guys hosting them clearly have no idea about betting. I had to laugh when they read out a message from a bloke who messaged them asking if he should take cash out option on his multi or let it ride for the last leg.