Newmarket Posted January 9, 2019 Share Posted January 9, 2019 2 hours ago, Freda said: Thanks, but I have followed that link already....fine until I have to 'enter the email I registered' .... I never used an email to log in, but I obediently entered my email anyway....locked. Freda, Only trying to help, but the email address they sent email to reset password, is it the same one that you get other promotional emails from tab? Just making sure you havnt used different emails, because in the past, i have. 1 Quote Link to comment Share on other sites More sharing options...
mardigras Posted January 9, 2019 Share Posted January 9, 2019 4 minutes ago, sharne said: looking for the scratching sheet i haven't found yet It's a shocker. Don't think there is a sheet as such. https://uppingyourgame.co.nz/Questions/how-do-i-view-scratchings/ Quote Link to comment Share on other sites More sharing options...
Freda Posted January 10, 2019 Share Posted January 10, 2019 51 minutes ago, Chimbu said: I doubt they had anymore phone line capacity to have heaps of temporary staff. I also think the volume of calls received is considerably higher than anticipated. Who knew people might not like the new beast and/or could have problems mastering it,? Can't anyone write emails either? Quote Link to comment Share on other sites More sharing options...
Freda Posted January 10, 2019 Share Posted January 10, 2019 7 minutes ago, Newmarket said: Freda, Only trying to help, but the email address they sent email to reset password, is it the same one that you get other promotional emails from tab? Just making sure you havnt used different emails, because in the past, i have. Yep. Quote Link to comment Share on other sites More sharing options...
Freda Posted January 10, 2019 Share Posted January 10, 2019 1 hour ago, Chimbu said: If you want to get your funds back you could try the following: 1.Go to a TAB Branch or Agency not a pubtab 2. Fill out a withdrawal slip as usual. 3. When the operator tells you the account is locked ask them to call Head Office to get it unlocked so you can make the withdrawal. They have a different number to the HelpLine number they can phone on. 4. Once they have made contact you will be asked to verify your ID with the person on the phone 5. Once this is done your account will be unlocked. Complete the withdrawal process. If it was me I would then close this account. Open a new one there and then if you so desire. I'd also wait a few days till the dust settles in Petone or otherwise it might take a bit of a wait at the TAB to make it happen. Good luck. Don't let them for you off either. This is an easy fix. Will try that...thanks Quote Link to comment Share on other sites More sharing options...
Mark D Posted January 10, 2019 Share Posted January 10, 2019 46 minutes ago, Mark D said: I asked John Mark Daly @marksparkdaly now @NZRBJohnAllen how about it John? "many posts on here regarding problems with the new system and I'm sure they read what's being said, why doesn't someone from their P.R department come on and tell us why they aren't updating account holders with the problems be planeng. 0 replies 0 retweets 0 likes John Allen @NZRBJohnAllen 40s41 seconds ago Good idea Mark. We have been talking directly with punters and resolving issues but accept there is a wider audience. We are putting a lot of stuff up on the micro site but will talk with the team about getting more on social media. 0 replies 0 retweets 0 likes 1 Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 I assume the "Micro Site" is www.uppingyourgame.co.nz? 1 Quote Link to comment Share on other sites More sharing options...
Rangatira Posted January 10, 2019 Share Posted January 10, 2019 6 minutes ago, Mark D said: John Allen @NZRBJohnAllen 40s41 seconds ago Good idea Mark. No surprises John Allen didn't come up with this idea. 1 Quote Link to comment Share on other sites More sharing options...
Flagship uberalles Posted January 10, 2019 Share Posted January 10, 2019 33 minutes ago, Mark D said: John Allen @NZRBJohnAllen 40s41 seconds ago Good idea Mark. We have been talking directly with punters and resolving issues but accept there is a wider audience. We are putting a lot of stuff up on the micro site but will talk with the team about getting more on social media. 0 replies 0 retweets 0 likes There's your p.r spin, pass the buck to the "team" a lot of traffic on this site most struggle with gobbledygook on micro site (whatever that is) 1 Quote Link to comment Share on other sites More sharing options...
Mark D Posted January 10, 2019 Share Posted January 10, 2019 32 minutes ago, Rangatira said: No surprises John Allen didn't come up with this idea. Not his job - but someone on his staff should have Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 9 minutes ago, Mark D said: Not his job - but someone on his staff should have Presumably the buck should stop with the relevant General Manager's - Saville, Henry and Taylor. 1 Quote Link to comment Share on other sites More sharing options...
Mark D Posted January 10, 2019 Share Posted January 10, 2019 6 minutes ago, Chief Stipe said: Presumably the buck should stop with the relevant General Manager's - Saville, Henry and Taylor. No the buck stops with him - they're his guys. 2 Quote Link to comment Share on other sites More sharing options...
curious Posted January 10, 2019 Share Posted January 10, 2019 7 hours ago, mardigras said: WTF. Why don't they answer their own damn question. What about data other than tote odds, what about bet placement. Will API end points be made available to the general public for access? Tote racing will be available by XML and Fixed Odds by exception. If you require fixed odds you will need to contact us. Good find. Was that in the FAQs on the uppingthegame site? Oh yeahh, see it now. Did you see info about how to do that? I assume I have to write my own code. I wonder what other info comes with the tote odds data. Ad why would they make FO info so difficult to access similarly. It's ironic that I can go onto twinspires.com in the US and have a bet at Wanganui using free conditional betting service that allows me to place the bet say 1 minute before tote close provided my pricing condition is met at the time and also to download free handicapping software that interacts with the website data, yet this lot have not only not provided it but don't even appear to consider it necessary to compete and grow the business. Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 Um....still haven't received my password reset email. So I tried again.....probably will really confuse things. One question though on the old site each race meeting had a set of indexes - e.g. trainers, jockeys. There you could view a list of the trainers and the races they had horses in. I was hoping for an improvement on that where they actually listed the horses name as well as the race it was in..... All that aside.....I CAN'T FIND ANY INDEXES AT ALL. Any clues BOAYer's? Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 2 minutes ago, Mark D said: No the buck stops with him - they're his guys. I guess you could say that for two of them as they were bought in from his previous employment gigs. He was gifted Saville i.e. was there when Allen started. In saying that Saville doesn't seem to have much wagering experience and I understand his previous employment as a bookie was more the bag carrier than odd setter. Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 3 minutes ago, curious said: Good find. Was that in the FAQs on the uppingthegame site? Oh yeahh, see it now. Did you see info about how to do that? I assume I have to write my own code. I wonder what other info comes with the tote odds data. Ad why would they make FO info so difficult to access similarly. It's ironic that I can go onto twinspires.com in the US and have a bet at Wanganui using free conditional betting service that allows me to place the bet say 1 minute before tote close provided my pricing condition is met at the time and also to download free handicapping software that interacts with the website data, yet this lot have not only not provided it but don't even appear to consider it necessary to compete and grow the business. I'm pretty sure they wont let you place bets via an API - the odd setting hamsters are not up to speed yet! Quote Link to comment Share on other sites More sharing options...
curious Posted January 10, 2019 Share Posted January 10, 2019 3 minutes ago, Chief Stipe said: I'm pretty sure they wont let you place bets via an API - the odd setting hamsters are not up to speed yet! Yes but... if they want this to reduce leakage and raise revenue and be more competitive ... For $50m, surely they would want to at least match global competition for business on their primary front end service and as Mardi says, they haven't even answered the bloody question. 1 Quote Link to comment Share on other sites More sharing options...
mardigras Posted January 10, 2019 Share Posted January 10, 2019 8 minutes ago, Chief Stipe said: I'm pretty sure they wont let you place bets via an API - the odd setting hamsters are not up to speed yet! I thought the system was automating fixed odds setting. The API can simply respond with what stake they are taking and away you go. And what about tote betting, exotics etc. Surely an API can be provided to do this. An opportunity to bring themselves into the realm of competition, and they've let it slip. WTF did they get for $50m? 2 Quote Link to comment Share on other sites More sharing options...
Mark D Posted January 10, 2019 Share Posted January 10, 2019 12 minutes ago, Chief Stipe said: I guess you could say that for two of them as they were bought in from his previous employment gigs. He was gifted Saville i.e. was there when Allen started. In saying that Saville doesn't seem to have much wagering experience and I understand his previous employment as a bookie was more the bag carrier than odd setter. Doesn't matter IMO. After more than 3 years in the job he has to take ownership. Got rid of a lot of the previous administration when he came in and obviously made a decision to keep Saville. Don't expect him to publicly criticise staff but by the same token I don't expect him to praise them publicly on less than average results - which he has done. Quote Link to comment Share on other sites More sharing options...
Chimbu Posted January 10, 2019 Share Posted January 10, 2019 29 minutes ago, Chief Stipe said: Um....still haven't received my password reset email. So I tried again.....probably will really confuse things. One question though on the old site each race meeting had a set of indexes - e.g. trainers, jockeys. There you could view a list of the trainers and the races they had horses in. I was hoping for an improvement on that where they actually listed the horses name as well as the race it was in..... All that aside.....I CAN'T FIND ANY INDEXES AT ALL. Any clues BOAYer's? Try Racing/PDF. Once in there click on the meeting of your choice. On the right hand side of your screen you'll see Tips. Next to that open the drop down box and you'll find a number of choices including Sires, trainers etc. Hope this helps Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 5 minutes ago, Chimbu said: Try Racing/PDF. Once in there click on the meeting of your choice. On the right hand side of your screen you'll see Tips. Next to that open the drop down box and you'll find a number of choices including Sires, trainers etc. Hope this helps Sort of helped but I DON'T WANT A PDF!!!! Why can't it be an index at least like before where you could click on each race beside each trainer? As I said an improvement would have been to provide the Horse name as a link..... Quote Link to comment Share on other sites More sharing options...
Chimbu Posted January 10, 2019 Share Posted January 10, 2019 4 minutes ago, Chief Stipe said: Sort of helped but I DON'T WANT A PDF!!!! Why can't it be an index at least like before where you could click on each race beside each trainer? As I said an improvement would have been to provide the Horse name as a link..... So many logical things are missing or hard to find. PDF was the closest thing I could find. No idea why a PDF is favoured. I'm just a customer like you Quote Link to comment Share on other sites More sharing options...
Rangatira Posted January 10, 2019 Share Posted January 10, 2019 33 minutes ago, Chimbu said: Try using your TAB login password. I'm guessing if is a similar process to funding a My Lotto account... that uses your login password as a verification. that was the password they required had to delete and add my credit card but it worked Quote Link to comment Share on other sites More sharing options...
Weasel Posted January 10, 2019 Share Posted January 10, 2019 48 minutes ago, Chief Stipe said: Um....still haven't received my password reset email. So I tried again.....probably will really confuse things. One question though on the old site each race meeting had a set of indexes - e.g. trainers, jockeys. There you could view a list of the trainers and the races they had horses in. I was hoping for an improvement on that where they actually listed the horses name as well as the race it was in..... All that aside.....I CAN'T FIND ANY INDEXES AT ALL. Any clues BOAYer's? Re; Indexes ..trainers/jockeys/sires. The only way i have found thus far is: Go to PDF Format...scroll down to the date/race meeting you want (eg Thurs 10 Jan Wanganui ...) and there is a Jockeys/Trainers/Sires option (link) on the far right ... nowhere near as convenient as the old system but at least you'll get the info you want (for NZ Gallops, anyway!) D: Quote Link to comment Share on other sites More sharing options...
Chief Stipe Posted January 10, 2019 Share Posted January 10, 2019 6 minutes ago, Weasel said: Re; Indexes ..trainers/jockeys/sires. The only way i have found thus far is: Go to PDF Format...scroll down to the date/race meeting you want (eg Thurs 10 Jan Wanganui ...) and there is a Jockeys/Trainers/Sires option (link) on the far right ... nowhere near as convenient as the old system but at least you'll get the info you want (for NZ Gallops, anyway!) ? I don't consider a PDF on a website driven by a database an INDEX. Quote Link to comment Share on other sites More sharing options...
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