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Bit Of A Yarn

30 HOURS TO THE BIGGEST COCK UP BY TAB


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WTF. Why don't they answer their own damn question. What about data other than tote odds, what about bet placement.

Will API end points be made available to the general public for access?

Tote racing will be available by XML and Fixed Odds by exception. If you require fixed odds you will need to contact us.

Edited by mardigras
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Guest CrossCodes

Just noticed something else, with regards to the greyhounds they now don’t have the dogs race weights in the form anymore, something which is a vital piece of information, it’s clear they have had this website designed by non-punters.

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1 hour ago, Chief Stipe said:

Still haven't received my reset password.

Wanted to punt on Darussafaka in the Euro League.  I liked the name.

It took two days to reply to my request, and then the instructions  made no sense.

I followed them precisely - and locked out again .

Dont care now anyway....apart from the small amount of money that I have effectively lost.

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17 minutes ago, Freda said:

It took two days to reply to my request, and then the instructions  made no sense.

I followed them precisely - and locked out again .

Dont care now anyway....apart from the small amount of money that I have effectively lost.

If they had any focus on customer service, they would have sorted it out for you at their end and given you a $50 credit for the inconvenience

It was their problem, you were fine until they made a change.

We are with Farmside as our telecommunications service provider.  If we have a problem, we ring them up, no wait, and they walk us through the solution over the phone....that is customer service.

I hope they read all this and sort it out for you

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52 minutes ago, Freda said:

It took two days to reply to my request, and then the instructions  made no sense.

I followed them precisely - and locked out again .

Dont care now anyway....apart from the small amount of money that I have effectively lost.

Gerday! Saw this 'lockout link info (below) and thought it may still be useful for you

D:

If you have been locked out of your account you can quickly unlock it again by resetting your password. Follow our easy instructions here: https://uppingyourgame.co.nz/site-lockout/ , and make sure you have the email you registered on your TAB account handy before you begin.

 
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7 minutes ago, Weasel said:

Gerday! Saw this 'lockout link info (below) and thought it may still be useful for you

D:

If you have been locked out of your account you can quickly unlock it again by resetting your password. Follow our easy instructions here: https://uppingyourgame.co.nz/site-lockout/ , and make sure you have the email you registered on your TAB account handy before you begin.

 

Saw that Maxy

If they were really serious about their customers though, Freda should have been able to ring them, and they would have walked her through it, by them viewing the screen you are viewing, and guiding you through each step.  Obviously entering the password part is blanked out

 

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1 minute ago, hesi said:

Saw that Maxy

If they were really serious about their customers though, Freda should have been able to ring them, and they would have walked her through it, by them viewing the screen you are viewing, and guiding you through each step.  Obviously entering the password part is blanked out

 

they have so little grasp on customer service

i wonder if they even increased the numbers answering calls on the "customer service" line 

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3 minutes ago, Rangatira said:

they have so little grasp on customer service

i wonder if they even increased the numbers answering calls on the "customer service" line 

That should have been high on the launch plan list.  So many companies now, will walk you through a problem online, and get sorted for you

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1 hour ago, Weasel said:

Gerday! Saw this 'lockout link info (below) and thought it may still be useful for you

?

If you have been locked out of your account you can quickly unlock it again by resetting your password. Follow our easy instructions here: https://uppingyourgame.co.nz/site-lockout/ , and make sure you have the email you registered on your TAB account handy before you begin.

 

Thanks,  but I have followed that link already....fine until I have to 'enter the email I registered'  .... I never used an email to log in,  but I obediently entered my email anyway....locked.

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A lot of organisations, when instituting a major change like this, will send out a daily update (until things settle down) setting out what there are issues, how and how long till it gets resolved etc e.g results being slow coming through.  It's something they would have posted in "news" on the old website.  Can't find an equivalent on the new one though.  Would certainly save a lot of calls to the helpdesk - but then again that would be smart!

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7 minutes ago, Rangatira said:

when attempting a card deposit they are on the last line asking for a password

anyone know what this is given i am already logged in

Try using your TAB login password. I'm guessing if is a similar process to funding a My Lotto account... that uses your login password as a verification.

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47 minutes ago, Freda said:

Thanks,  but I have followed that link already....fine until I have to 'enter the email I registered'  .... I never used an email to log in,  but I obediently entered my email anyway....locked.

If you want to get your funds back you could try the following:

1.Go to a TAB Branch or Agency not a pubtab

2. Fill out a withdrawal slip as usual.

3. When the operator tells you the account is locked ask them to call Head Office to get it unlocked so you can make the withdrawal. They have a different number to the HelpLine number they can phone on.

4. Once they have made contact you will be asked to verify your ID with the person on the phone

5. Once this is done your account will be unlocked. Complete the withdrawal process.

If it was me I would then close this account. Open a new one there and then if you so desire.

I'd also wait a few days till the dust settles in Petone or otherwise it might take a bit of a wait at the TAB to make it happen.

Good luck. Don't let them for you off either. This is an easy fix.

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1 hour ago, hesi said:

That should have been high on the launch plan list.  So many companies now, will walk you through a problem online, and get sorted for you

I've been told that they were staffed to the max with every spare body in the building lending a hand

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5 minutes ago, Chimbu said:

I've been told that they were staffed to the max with every spare body in the building lending a hand

But did they recruit and train new temporary staff to handle the anticipated increase in customer enquiries.

Freda's case tell you they did not

Edited by hesi
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Those pricks must live in a cave, there are so many posts on here regarding problems with the new system and I'm sure they read what's being said, why doesn't someone from their P.R department come on and tell us why they aren't updating account holders with the problems they are experiencing or helping people solve their issues, surely they didn't think it would be plane sailing.

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9 minutes ago, hesi said:

But did they recruit and train new temporary staff to handle the anticipated increase in customer enquiries.

Freda's case tell you they did not

I doubt they had anymore phone line capacity to have heaps of temporary staff. I also think the volume of calls received is considerably higher than anticipated. Who knew people might not like the new beast and/or could have problems mastering it,?

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6 minutes ago, Flagship uberalles said:

Those pricks must live in a cave, there are so many posts on here regarding problems with the new system and I'm sure they read what's being said, why doesn't someone from their P.R department come on and tell us why they aren't updating account holders with the problems they are experiencing or helping people solve their issues, surely they didn't think it would be plane sailing.

might think they are back to being the only game in town again

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42 minutes ago, Flagship uberalles said:

Those pricks must live in a cave, there are so many posts on here regarding problems with the new system and I'm sure they read what's being said, why doesn't someone from their P.R department come on and tell us why they aren't updating account holders with the problems they are experiencing or helping people solve their issues, surely they didn't think it would be plane sailing. 

I asked John

Mark Daly @marksparkdaly now

 
 

@NZRBJohnAllen how about it John? "many posts on here regarding problems with the new system and I'm sure they read what's being said, why doesn't someone from their P.R department come on and tell us why they aren't updating account holders with the problems be planeng.

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