Hedley Posted January 7, 2019 Posted January 7, 2019 I still haven't been able to place a bet throughout the whole card from OTAKI yet., it tells me that my Betslip is currently empty and to click on a price to add a selection...well i've clicked everywhere but to no avail 1 1 Quote
Chimbu Posted January 7, 2019 Posted January 7, 2019 5 minutes ago, curious said: It surely can't be gone? They are obliged to store all financial transaction records for five years aren't they? And I'm entitled to access mine I thought. I'm guessing, maybe, you might have to apply in writing to get it? Presumably they'll charge a fee (like banks) to supply it with the excuse that it takes time/effort to interrogate the old system to find it. Quote
Newmarket Posted January 7, 2019 Posted January 7, 2019 Tab should have set up live thread both here and rc to sort these issues. No good hiding behind help desk 2 1 Quote
curious Posted January 7, 2019 Posted January 7, 2019 2 minutes ago, Chimbu said: I'm guessing, maybe, you might have to apply in writing to get it? Presumably they'll charge a fee (like banks) to supply it with the excuse that it takes time/effort to interrogate the old system to find it. Hmmmm... if I get audited by IR I'll pass that on to them. I'm sure they'll be delighted. However, if the records are really gone as Gonsta suggests, I presume I can just make some up. Quote
GONSTA Posted January 7, 2019 Posted January 7, 2019 11 minutes ago, curious said: It surely can't be gone? They are obliged to store all financial transaction records for five years aren't they? And I'm entitled to access mine I thought. “Transaction History - you'll now get access to six months, rather than 14-30 days but we'll need to delete your betting history when we launch. You can download your current records by logging into your account now at tab.co.nz. Simply go to your activity report, select your date range then press the download icon for a .csv file.” Quote
curious Posted January 7, 2019 Posted January 7, 2019 OK. Just tried a FO bet at Otaki. Click "place bets" nothing happens. Anyone successfully got a bet on yet? Quote
curious Posted January 7, 2019 Posted January 7, 2019 2 minutes ago, GONSTA said: “Transaction History - you'll now get access to six months, rather than 14-30 days but we'll need to delete your betting history when we launch. You can download your current records by logging into your account now at tab.co.nz. Simply go to your activity report, select your date range then press the download icon for a .csv file.” Yes, I saw that but it is surely illegal if in fact they have permanently deleted and not stored the financial transactions as required (I thought) statutorily? Quote
barryb Posted January 7, 2019 Posted January 7, 2019 8 minutes ago, Hedley said: I still haven't been able to place a bet throughout the whole card from OTAKI yet., it tells me that my Betslip is currently empty and to click on a price to add a selection...well i've clicked everywhere but to no avail As above mate, not that hard. enter your stake and click place bets. 1 Quote
Mark D Posted January 7, 2019 Posted January 7, 2019 3 hours ago, CrossCodes said: And no results tab down the bottom anymore? Takes 3 clicks to find a result instead of just clicking once down the bottom of the screen? My thoughts exactly Quote
barryb Posted January 7, 2019 Posted January 7, 2019 3 minutes ago, curious said: OK. Just tried a FO bet at Otaki. Click "place bets" nothing happens. Anyone successfully got a bet on yet? OMG, I thought you were one of the intelligent ones mate? After you have clicked on Place Bets, then you must also click Accept. Quote
Hedley Posted January 7, 2019 Posted January 7, 2019 3 minutes ago, barryb said: As above mate, not that hard. enter your stake and click place bets. 4 minutes ago, barryb said: As above mate, not that hard. enter your stake and click place bets. I can't see any of this Quote
barryb Posted January 7, 2019 Posted January 7, 2019 Fark me, I am staggered at how something so bloody simple is tripping so many up, none of this shit is actually all that hard. How the hell do you get on in life? everything today is online and is often a shit load more complex than this. If you would like some help with this, I am happy to ring anyone and guide them through what to do. PM me with your phone number. 1 2 Quote
curious Posted January 7, 2019 Posted January 7, 2019 (edited) OK. Cleared the betslip and had another go and it worked Might have been because the other betslip had a "no longer available" bet on it? Go Bonny Ezra. I've $1 on your nose. Edited January 7, 2019 by curious 1 Quote
Hedley Posted January 7, 2019 Posted January 7, 2019 12 minutes ago, barryb said: Here you go Hedley I managed to get a bet on thanks Barry 1 Quote
Mardy Posted January 7, 2019 Posted January 7, 2019 I've had a look thru it and it looks ok to me and i've managed to place a bet and it wasn't too hard.I guess the only thing i noticed was that when you click on the horse to see the info,the owners aren't listed..which i thought was odd,but no biggie i guess.Also it loads pretty fast on my laptop as well. Quote
barryb Posted January 7, 2019 Posted January 7, 2019 1 minute ago, Mardy said: the owners aren't listed..which i thought was odd,but no biggie i guess.Also it loads pretty fast on my laptop as well. The owners are listed under best bets form area. Quote
Mark D Posted January 7, 2019 Posted January 7, 2019 39 minutes ago, Mark D said: My thoughts exactly And no breeding shown - have to go a long way down and click on the runner Quote
Brown fox Posted January 7, 2019 Posted January 7, 2019 42 minutes ago, curious said: Yes, I saw that but it is surely illegal if in fact they have permanently deleted and not stored the financial transactions as required (I thought) statutorily? Why would people want to keep a record of their betting? .Most of us would rather forget it all except that big collect way back ....? 1 1 Quote
barryb Posted January 7, 2019 Posted January 7, 2019 3 minutes ago, Mark D said: And no breeding shown - have to go a long way down and click on the runner Its becoming very obvious they need to do a few help video's. its no wonder Racing is fucked, considering how so many are struggling with a very simple basic concept like this website. None of it is that hard, its a follow your nose thing and click on shit to find out what it does. 1 Quote
craigos Posted January 7, 2019 Posted January 7, 2019 Dosen't seem to bad for me all bets placed. PDF Form still works. Think my mother may have trouble with her 1/1 bets on John Dunn. I'll await her phone call. Only prob I had was working out my poker bets but got there in the end. Cheers, Craig. 1 Quote
Flash Posted January 7, 2019 Posted January 7, 2019 I'll get use to it but preferred the old layout, no problems putting a bet on but scrolling up and down is a pain in the butt. 1 Quote
Mark D Posted January 7, 2019 Posted January 7, 2019 2 minutes ago, barryb said: Its becoming very obvious they need to do a few help video's. its no wonder Racing is fucked, considering how so many are struggling with a very simple basic concept like this website. None of it is that hard, its a follow your nose thing and click on shit to find out what it does. Got to know your customer Barry - we're clearly not as smart as you Quote
The Centaur Posted January 7, 2019 Posted January 7, 2019 6 minutes ago, Flash said: I'll get use to it but preferred the old layout, no problems putting a bet on but scrolling up and down is a pain in the butt. Can't understand why desktop users have to use websites designed for mobile. Ever since html5 became the norm information is spaced out. When looking up database form you want as much as possible in front of you without scrolling or obscuring the previous page. 3 Quote
Newmarket Posted January 7, 2019 Posted January 7, 2019 This is what the TAB should have done, like every other operator does, LIVE CHAT!! FFS, this is the biggest change since Jetbet arrived in the early 80s, so what do they do, flick an email to everyone??? Just another piss poor effort, should have every overpaid prat that the tab have to take live calls from punters, do stuff all else 1 1 Quote
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